SynOpen – FAQ
If you have any questions which are not answered below please contact us and we will endeavor to help you with your enquiries.
FAQ Regarding ScholarOne
I forgot my login data/my password. How can I retrieve it?
Please use the "Password Help" function on the journal's login page to reset it and/or to receive a new one. For safety reasons the ScholarOne Manuscripts system does not allow us to send out passwords per e-mail.
Please be aware that ScholarOne Manuscripts passwords are case-sensitive!
I forgot my login data and sent a "Password Help" e-mail but did not receive an e-mail answer. What should I do?
Please check also your e-mail spam folder. Sometimes e-mails sent from the ScholarOne site are categorized as spam due to security settings by system administrators.
I was trying to create an account but received the message that there is already an existing account with my e-mail address. What should I do?
Please use the "Password Help" function on the journal's login page to receive the password for the already existing account. For safety reasons the ScholarOne Manuscripts system does not allow us to send out passwords per e-mail.
My e-mail address and/or contact details have changed. How can I update my account?
After having logged into your Account, click on your name at the very top of the page and select the appropriate section to carry out all necessary updates.
FAQ Regarding Template Use
Why is there no template for older versions of Word (2004 and earlier)?
The templates have been optimized for versions of Word released in the last 10 years and use some functionality that is only available in these versions.
Mac template: Are macros safe?
The Mac template for Word 2011 and newer uses macros in order to support your work as much as possible, but is still fully functional with macros disabled. Copying this template to your Template Folder should not yield any warning stating that macros contained within the document may be harmful. It is nevertheless a good idea to scan this template with an up-to-date virus scanner before opening it in Word (as with any incoming Word document). If you feel insecure about using the macros, tell Word not to allow macros to execute by setting Word's security settings to the highest level (refer to your Word manual for a more detailed description of Word's security features). Under this highest security level, Word will not prompt you when it finds macros in a document or template, but instead will turn them off by default (note that this may also affect other templates and documents you might be using at your office). With the security level at 'Medium', Word will ask you if the macros should be executed; you should then deny this.
Mac template: What are the drawbacks to disabling macros?
If macros are disabled, you will have to set up AutoText as instructed within the template.
The templates folder cannot be found using any of the available methods?
Ensure that you do not have hidden folders, e.g. for Windows 8 / 7 / Vista go to Folder Options\Advanced settings, and check "Show hidden folders, files, or drives".
I have an older operating system and version of Word, where could my templates folder be located?
Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me):
Microsoft Windows 98, Microsoft Windows Me with User Profiles Enabled, or Microsoft Windows NT 4.0:
Microsoft Windows 2000:
C:\Documents and Settings\Username\Application Data\Microsoft\Templates
Where can I find more information about Word and how to use it?
Please visit http://word.mvps.org/index.html for more information.
In Word 2008 for Mac, the macros do not work. Why?
Word 2008 for Mac does not support VBA, the programing language used for the macros.