SynOpen – FAQ

Please use the "Password Help" function on the journal's login page to reset it and/or to receive a new one. For safety reasons the ScholarOne Manuscripts system does not allow us to send out passwords per e-mail.
Please be aware that ScholarOne Manuscripts passwords are case-sensitive!

Please check also your e-mail spam folder. Sometimes e-mails sent from the ScholarOne site are categorized as spam due to security settings by system administrators.

Please use the "Password Help" function on the journal's login page to receive the password for the already existing account. For safety reasons the ScholarOne Manuscripts system does not allow us to send out passwords per e-mail.

After having logged into your Account, click on your name at the very top of the page and select the appropriate section to carry out all necessary updates.

The templates have been optimized for versions of Word released in the last 10 years and use some functionality that is only available in these versions. 

The Mac template for Word 2011 and newer uses macros in order to support your work as much as possible, but is still fully functional with macros disabled. Copying this template to your Template Folder should not yield any warning stating that macros contained within the document may be harmful. It is nevertheless a good idea to scan this template with an up-to-date virus scanner before opening it in Word (as with any incoming Word document). If you feel insecure about using the macros, tell Word not to allow macros to execute by setting Word's security settings to the highest level (refer to your Word manual for a more detailed description of Word's security features). Under this highest security level, Word will not prompt you when it finds macros in a document or template, but instead will turn them off by default (note that this may also affect other templates and documents you might be using at your office). With the security level at 'Medium', Word will ask you if the macros should be executed; you should then deny this.

If macros are disabled, you will have to set up AutoText as instructed within the template.

Ensure that you do not have hidden folders, e.g. for Windows 8 / 7 / Vista go to Folder Options\Advanced settings, and check "Show hidden folders, files, or drives".

Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me):
C:\Windows\Application Data\Microsoft\Templates

Microsoft Windows 98, Microsoft Windows Me with User Profiles Enabled, or Microsoft Windows NT 4.0:
C:\Windows\Profiles\Username\Application Data\Microsoft\Templates

Microsoft Windows 2000:
C:\Documents and Settings\Username\Application Data\Microsoft\Templates

Please visit http://word.mvps.org/index.html for more information.

Word 2008 for Mac does not support VBA, the programing language used for the macros.